You need to clarify or rebuild mutual purpose if your motives and goals, or someone else’s, seem to be suspect. When you learn to handle crucial conversations effectively, the quality of your relationships and your effectiveness in your career will improve dramatically, and you’ll be able to help get everybody what they want. After this book, you’ll be able to talk to anyone about virtually any topic, no matter how sensitive.
Moreover, we often deliberately avoid having these conversations because we’re afraid we’ll make matters worse.Ĭrucial Conversations teaches you an array of dialogue principles and practical skills, explained and demonstrated through numerous examples. When this happens, little progress is made, and resentment builds. These stressful conversations can rapidly go awry, with people behaving at their worst - yelling at each other and sniping sarcastically, or on the other side going silent and withdrawing. Poorly handling crucial conversations - discussions with high stakes, different opinions, and strong emotions - is the cause of many of our most painful problems in work and home life.